Hens.org operates as an agency (not a principal), this meaning that the contract of sale is between you and the supplier (hotel, activities and such like). On accepting to purchase you are also accepting the terms and conditions stated by the third party supplier (e.g. hotel). Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them.
It is your responsibility to ensure that the supplier is informed of any changes to your personal details, for example email addresses (this resulting in you not receiving the relevant information). Hens.org cannot offer refunds, make amendments to bookings and changes such as this as the agreement is between you and the supplier.
From time to time there may be an error on the website, we will where possible fix this error straight away however cannot be held liable for the misrepresented information.